Refund policy

Return & Exchange Policy

Unless otherwise stated below, Child Worldwide does not accept any returns or exchanges due to sanitary concerns. All sales are final. Size guidelines are provided on every product page. Additionally, our customer service team is ready to help you with any questions. Just e-mail yourfamily@welivechild.com

If your item is damaged or you have received an item in error, please contact us immediately at yourfamily@welivechild.com. We will set up a return label for you to send the item(s) back and we will ship the correct item(s) ASAP. We will not accept any returns unless they have been pre-authorized by our customer service team. Any product you return must be in the same condition you received it and in its original packaging.

Please allow for up to 10 business days from receipt of your return item to show back on your card.

To start a return, you can contact us at yourfamily@welivechild.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at yourfamily@welivechild.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.